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Support

Account
How do I change my password?

You can reset or change your password by accessing the support page and opening a ticket in our system.

How do I cancel my account?

You can easily cancel your account on the support page. Just follow the instructions there.

Can I change the email address of my account?

Unfortunately, it's not possible to change the email address associated with your account. However, you can always create a new account with a different email address.

Why was I immediately charged an amount when signing up?

That's for verification purposes. When you sign up for the free trial, we may charge a small amount (up to GBP 1.00) on your card to verify its operational status and validity.

Can I sign up for more than one account?

Nope, sorry! You're only allowed to have one account per credit card/email.

How do I change the subscription I have signed up for?

Unfortunately, there's no option to change your subscription at the moment. You can either continue with your current subscription or cancel it.

Technical Problems
The video is not working, why?

If you're using an older browser, please check if you have the flash plugin installed to watch the video. If the problem persists, reach out to us and provide detailed information about the issue you're facing. We'll be happy to help!

How do I turn on/off the subtitles?

Currently, some movies have subtitles while others do not. Unfortunately, you cannot manually toggle them on or off.

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